Welcome to Ovation Shop (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website www.newequinegear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Equestrian Community

Ovation Shop serves dedicated equestrians who demand premium quality horse riding equipment including bits, bridles, girths, cinches, and saddle pads. We’re committed to providing exceptional service that matches the excellence of our products.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password
  • Promptly update any information that becomes outdated

2.2 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use our products in ways contrary to their intended equestrian purposes

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications, but cannot guarantee all descriptions are entirely error-free. The equestrian nature of our products means sizing and fit may vary between manufacturers.

3.2 Product Availability

All orders are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Hygiene Considerations

Due to hygiene requirements in equestrian sports:

  • All bits are final sale and non-returnable
  • Saddle pads must be returned in original, unused condition with packaging

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the selected payment method for the total order amount.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

5. Shipping Policy

5.1 Shipping Options

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

5.2 International Orders

We ship worldwide except certain Asian regions and remote areas. International customers:

  • Are responsible for any customs duties or import taxes
  • Should allow additional time for customs clearance

5.3 Delivery Issues

Report undelivered or damaged packages within 7 days of expected delivery to [email protected].

6. Returns and Exchanges

6.1 Return Policy

  • 15-day return window from delivery date
  • Items must be unused with original tags and packaging
  • Non-returnable items: bits, used saddle pads, personalized equipment

6.2 Return Process

  1. Contact our Rider-Support Team within 15 days
  2. Receive Return Authorization (RMA)
  3. Ship to: Ovation Shop Returns, 878 Lee Avenue, Oakland, US 94601

6.3 Refunds

  • Processed within 3-5 business days after inspection
  • Original shipping fees are non-refundable

7. Intellectual Property

All content on our site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

Our products are designed for equestrian use by trained individuals. We’re not liable for:

  • Improper use of equipment
  • Injury resulting from product misuse
  • Failure to properly inspect gear before use

8.2 Website Use

We’re not liable for:

  • Temporary website unavailability
  • Technical issues beyond our reasonable control
  • Any consequential damages from site use

9. General Provisions

9.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

9.2 Governing Law

These terms are governed by California law without regard to conflict of law principles.

9.3 Contact Information

For questions about these Terms:

Ovation Shop
878 Lee Avenue
Oakland, US 94601
Email: [email protected]

Our Commitment to You

As fellow equestrians, we understand the trust you place in your equipment. These terms reflect our dedication to quality products and transparent service. We welcome your feedback at any time.

Happy riding,
The Ovation Shop Team