Returns & Exchanges

At Ovation Shop, we take as much pride in our customer service as we do in our premium equestrian gear. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original, unused condition with all tags attached. For the safety of all riders, certain items cannot be returned:

How to Initiate a Return or Exchange

Step 1: Contact Our Rider-Support Team

Email us at [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 24-48 hours, our team will email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip. Ship to:

Step 4: Processing Your Return

Once received, our team will inspect the item(s) within 3-5 business days. You’ll receive email confirmation when your return is processed.

Refund Information

Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

Timing:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchange Policy

For size or color exchanges, we’ll ship your new item once the return is received. If the replacement item is more expensive, you’ll be invoiced for the difference. For less expensive items, we’ll refund the difference.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping service.

Damaged or Defective Items

If your equestrian gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all associated shipping costs.